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Evan Klein, Founder & President

Scottsdale, AZ, USA

 

Company Overview

Supported by expert practitioners of voice of the customer and employee engagement programs, Satrix Solutions is a consultancy dedicated to revealing actionable insights that boost loyalty, retention, and growth.

Customized partnerships are executed with a clear vision – to cultivate companies people want to buy from and work for™ – and are underwritten by flawless execution of customer and employee feedback initiatives, trustworthy data, robust reporting, and objective recommendations that guide continuous improvement.

Specialties

  • Net Promoter Score (NPS) Survey

  • Customer Satisfaction Survey

  • Onboarding / Implementation Survey

  • Customer Advisory Board

  • Customer Defection Analysis

  • Customer Perception Audit

  • Customer Journey Map

  • Sales Win Loss Analysis

  • Employee Net Promoter Score (eNPS) Survey

  • Employee Engagement Survey

  • Employee Opinion Survey

  • Interdepartmental Survey

 

Industries Served

Advertising / Digital Agency, Consulting, Education, Electronics and Components, Hardware, Healthcare, Human Resources, Internet, Investor Relations, Public Relations, Services, Software

Representative Client List 

Command Alkon, Doxim, DreamBox Learning, Ipreo, Kaplan, Lighter Capital, Namely, Parchment, Schindler, ShotSpotter, Substantial, TriNet, WEX

Benefits of Partnering with Satrix Solutions

  • Build a world-class service organization with highly engaged employees

  • Gain visibility into loyalty drivers, frustrations, and service gaps

  • Develop a finely tuned sales message that resonates with prospects

  • Strengthen trust by illustrating how you listen closely to key constituents

  • Validate your corporate positioning

Results Clients Have Experienced

  • Increased customer and employee retention

  • Expanded engagements with existing customers

  • More referrals from loyal advocates

  • Higher sales close rates

  • Enhanced cultural alignment

  • Sustained competitive advantage


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