If you haven’t abandoned performance reviews yet, you probably have the same reason Facebook does: “Critics of performance evaluations have suggested that ratings automatically produce a fight-or-flight response,” their executives write. “Actually, many people have stronger reactions to not being rated.”
The plays we recommend in our recent Productivity Playbook can help you create a culture of accountability. In that culture, “accountability” should drive the productivity improvements that ensure the business results you are looking for.
According to research from the Gallup organization, employee engagement begins when each employee can strongly agree with the statement, “I know what is expected of me at work.” To this end, Metrics, commonly called Key Performance Indicators or KPIs, help to clarify performance expectations for your functional teams and for every role in your company.
I’ve spent the last few weeks in the United States talking to some of our clients, and I was not surprised when they all told me that over the next twelve or eighteen months, their biggest challenge is this.