Growth tips 30 seconds to business enlightenment.

Tom Peters speaks to RESULTS.com clients

05-Mar-2009

RESULTS.com had the privilege of inviting Tom Peters, the “uber guru of management” to spend a day with our New Zealand clients.  330 attended. 

Tom believes that the enduring "strategic strength" of a company lies in:

1. Excellence in execution
2. Building great relationships 

What follows is a greatly abbreviated summary of some of the key teachings he passed on to our clients to help them achieve excellence:  

• Say "Thank you" several times a day.  Measure how many times you do
• Smile more.  Work on it
• Apologize more.  Even if you think others are mostly to blame
• Jump all over those who play the "blame game"
• Hire for enthusiasm
• Low enthusiasm?  Do not hire.  Not for any job
• Hire people you would be willing to go out and have lunch with
• Hire for good manners
• Hire ambitious learners.  Check their past commitment to continuous learning
• Do not reject "trouble makers" – those who are uncomfortable with the status quo
• Hang out with interesting new people.  Measure how many times you do
• Go out for lunch with colleagues from other functions.  Measure how many times you do
• MBWA – Management By Wandering Around.  Measure how many times you do
• Listen better.  Hear more.  Become a serious student of listening - hearing
• Become a student of better interviewing - to extract better information
• Become a student of giving short, formal, spontaneous presentations
• Take incredible care in selecting 1st line supervisors – they will make or break you
• Provide world's best training for your 1st line supervisors
• The executive team should "look like" the target market customer
• Focus on creating products for and selling to women
• Focus on creating products for and selling to boomers - geezers
• Work on making your first and last impressions truly memorable
• Overwhelm your customers with a positive response to even the smallest screw-ups
• Do not cut corners in tough times
• Walls should display tomorrow's aspirations, not yesterday's accomplishments
• Simplify your systems.  Constantly
• Insist that all material be covered by a 1-page summary
• Get clarity around your core values.  Make them rules for living
• Make "Thoughtful in all we do" part of your core values
• Thoughtfulness = #1 driver for customer loyalty and employee satisfaction
• Make some form of employee growth a core value - above customer satisfaction
• Celebrate "small wins" often.  Perhaps a "small win of the day"
• You are your calendar
• Manage your calendar religiously: Does it accurately reflect your top priorities?
• Review your calendar:  Eliminate your “To don'ts" – the stuff that distracts
• Find a "calendar friend" (who is not very friendly) to challenge you on your calendar
• Leaders – work with a coach or advisor whose role is to tell you the truth.  Regularly!
• Commit to Excellence.   Talk up Excellence
• Make "Excellence in all we do" part of your core values
• Set high standards, and measure everyone on their commitment to Excellence.  (Business Execution Software makes this easy)

Trudi-ann Webster commented on 19-Nov-2009 09:36 AM

It's nice to see a management technique that points out respect for team mates, and your management will increase your business.It is the humanistic goals of the company that change staff to team members.

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