Stephen LynchA survey entitled the Customer Experience Impact Report was released early in 2009.  

Stephen LynchHow many contacts do your salespeople make with prospective customers? 

Ben RidlerHowdy y'all,
Last week, Stephen Lynch and I had a conversation with Doug Hall at Eureka Ranch in Cincinnati. It really got me thinking about some of those good old down-home truths about best business practice. 

Ben RidlerIn tough times, keeping everyone focussed on getting the right things done is everything. Actually it's the key to success in all times, the price of not doing is just higher now. 

Ben RidlerHello, I thought I better follow up my last blog with a report on some of the speakers I've seen over the last few weeks as promised in my last Blog. 

Ben RidlerSitting aboard a flight from LA to NZ and reflecting on the last 11 days in North America, which included 2 days strategic planning, 7 in seminars with 4 to 6 speakers per day, my current days in seminars this year to date now sits at 20 something. Verne Harnishstates that those who learn the most win. I think it's those who execute the best, but I'm trying to cover all the bases. Of course as I was with entrepreneurs the whole time, there were also the 8 evening sessions where we reflect on the days learnings with serious contemplation, Bourbon St, New Orleans and the 12 floor of Hotel ZaZa proving perfect venues for this. 

Ben RidlerWhen the going gets tough… 

Stephen LynchWhat Can Coaches Do For You – Harvard Business Review – January 09 – http://www.hbr.org/